Vancierde values your privacy and is committed to keeping your personal data confidential when you access our website. This Data Privacy Policy sets out how we collect, use, and secure your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).

By using our site, you are accepting the practices described in this policy. If you have any questions or concerns, please feel free to contact us at [email protected].

Information We Collect

If you access our website to browse through or inquire about any product or services, we may ask you to provide personal details. We collect the following personal information:

• Name: Your name is used to identify you and address communications back to you.
• Email Address: To send updates or respond to queries.
• Phone Number: To call you, if need be, regarding an order placed
• Delivery Address: This helps us to deliver the product at the right time when the order is placed.
• Browsing Data: It may include but is not limited to your IP address, browser type, and pages of our website that you visit; this helps us in improving the working of our website.

We collect information only essential for delivering superior services to you and for ensuring smooth and efficient browsing and buying processes.

How We Use Your Information

We use your personal data for a number of purposes, all aimed at enhancing your experiences with Vancierde. These include:

• Processing Your Orders: Contact and delivery information regarding your order is used by us for this purpose.
• Reaching Out to You: We may use your email address or telephone number to inform you about the progress of your order or to respond to any of your queries.
• Improving our services: We may also use information from your browsing pattern to understand how our visitors use the site to know best how to make improvements.
• Marketing and Promotions: We occasionally may send you e-mails about new products or special offers which may be of interest to you. You can always choose to opt out from these communications by following the unsubscribe link in our emails.

We do not use your personal information for any other purposes than stated in this policy, nor do we sell your information to third parties at any time.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files saved to your device that let us know your preferences and how you use our website.

• Essential Cookies: These cookies are required for the proper operation of the site, such as remembering items added to your shopping cart.
• Performance Cookies: These cookies help us understand how you are using the site so that we can improve the design and functionality.
• Third-Party Cookies: Sometimes, we may use third-party services to measure performance, which may set cookies on this website.

You can control or delete cookies at any time using your web browser. If you disable cookies, it may affect the proper functioning of parts of our site.

Information Sharing

Your personal information is safe with us and will never be sold, shared, or traded with third-party companies for any purposes unless compelled by law or to carry out a transaction. In certain cases, we may have to disclose your information to:

• Service Providers: For instance, delivery companies, to allow them to deliver your order to you.
• Law Enforcement: Under circumstances where the law may demand it or if there is a need to comply with requests from governmental authorities.

In all instances, we will process your data according to the requirements of Singapore's data protection laws.

Data Security

Due care at Vancierde includes measures to secure your personal information and protect it from unauthorized access, loss, or misuse. Various physical, electronic, and managerial procedures have been put in place to safeguard your data. No method of Internet transmission is fully secure; despite this fact, we use our best endeavors to protect your personal information.

We recommend that you take any steps you consider necessary to protect your personal information, such as accessing any online account about yourself through a secure network rather than through a public or unknown network, and using passwords that are not easily guessed by others.

Retention of Information

We will retain your personal data for no longer than for the period necessary to achieve the purposes stated in this policy, unless a longer retention period is required or permitted by law. This includes, but is not limited to, the execution of your order and/or for customer service purposes. Once we no longer need or are required to keep the personal data, it is securely destroyed or anonymized.

You may request to have your personal information deleted, if you so desire. Kindly notify us using [email protected], and we will process your request based on the conditions provided under Singapore law for data privacy onsite.

Access to Your Information

Access Rights You have the right to request a copy of any personal information we hold about you. You can also ask us to correct or update anything which is incorrect or out of date. Wherever possible such a request should be in writing to [email protected] quoting your name, address and contact details and we will respond within a reasonable period.

Changes to This Policy

Vancierde reserves the right to alter this Privacy Policy at any time without notice. Changes will be made available on this page and we would encourage you to check back from time to time so you may be aware of any potential changes that may have occurred. Your continued use of this website constitutes your acceptance of any changes.

Contact Us

Any further questions or concerns about this Privacy Policy, or the processing of your personal data, are welcome. Please, do not hesitate to contact us via this e-mail address: [email protected]. You are really important to us, and we will try to help you out as much as we can.